Cancellations affect our boutique Napa Valley hotel significantly due to our small size. For any cancellation or change of dates, we must receive 14 days* notice prior to your confirmed arrival for a refund of your deposit, less a $20 per room per night fee. If any cancellation is made within 14 days*, regardless of the reason, your deposit will be non-refundable. You are always welcome to send a friend or family member in your place.
If any change of dates (including shortening a reservation) is requested within 14 days*, regardless of the reason, a one-time change is permitted, subject to availability and minimum stay restrictions. There is a $75 fee for this change and your deposit becomes non-refundable. After check-in, a shortened stay will remain charged in full per the original reservation.
For group reservations of ten (10) rooms or more, please refer to the group contract for the applicable cancellation policy.
Travel Insurance
We realize that cancellations are often beyond your personal control. For this reason we recommend purchasing travel insurance for peace of mind. White House will be happy to supply your travel insurance company with any needed documentation regarding our policy and your reservation. For insurance information please visit InsureMyTrip.
Rates
Rates as shown or quoted over the phone are based on per night double occupancy and are subject to the 14% California Lodging Tax. Availability and rates for specific dates can be viewed by clicking on the “Check Rates/Book Now” link.
Deposit
100% of room charges are taken as deposit at the time of booking. Payment can be made with Visa, MasterCard, American Express, Diners Club, or Discover.
Additional Person
All rooms have a Queen- or King-sized bed and can accommodate up to two persons. Our online booking system will only allow you to enter more than two guests when reserving rooms that can accommodate more than two persons. Children and infants do qualify as guests.
Some King Deluxe rooms can accommodate one additional persons for a rate increase of $50 per person/per night. This rate increase is already reflected in the price in our online booking system when you enter three guests for these three person maximum occupancy lodgings.
For assistance with making a reservation for an additional person, please email us at stay@whitehouseinnnapa.com
Children
White House welcomes well-behaved children of all ages. Some of our rooms can accommodate parties larger than two people, while occupancy in other rooms must be limited to two people of any age, including infants. Please note maximum occupancy and additional per person rate increase described above. At this time, we are not able to provide any cribs or pack ‘n plays.
Check-in and Check-out Times
Check-in starts at 3:00 pm. Check-out time is 11:00 am.
Parking
Complimentary parking for one vehicle per room is available to our guests during their stay at our Napa hotel.
We are a Smoke-Free Hotel
White House is a 100% non-smoking property. A $250 cleaning surcharge will be imposed to any room where guests have smoked with disregard for our policy.
Guest Responsibility
While accidents do happen, guests will be financially responsible for damage due to gross negligence.