a man and woman holding wine glasses
FAQs

Frequently Asked Questions

Welcome to our FAQ page. Here, you'll find helpful answers to your questions about staying with us, from booking details to our exclusive amenities. We're here to make your Napa Valley experience unforgettable.

Can I bring my pet to White House Napa?

Yes, we welcome your dog (maximum two per room) for an additional fee of $150 per stay.

What is the cancellation policy?

All reservations require a 14 day or more notice for a refundable cancellation request.

What are Check-in / Check-out times?

Check in: 4pm
Check out: 11am

This hotel uses keyless entry, guests are asked to please complete the online check-in prior to arrival.

Guest Service Representatives are available daily from 8:30am until 6:00pm, please let us know if you will be arriving after 6:00pm

What are the pool hours?

The pool and jacuzzi are open daily from sunrise to sunset.

Does White House Napa have a fitness center?

White House Napa does not have a fitness center but does have a swimming pool and jacuzzi.

Does White House Napa offer parking?

White House Napa offers complimentary self-parking and electric vehicle charging stations. 1 vehicle per room per night.

Are there refrigerators in the rooms?

Yes

Is there complimentary wifi?

Yes – included in resort fee.

Are there ironing boards in the rooms?

No, but we have steamers on request.

What is the late check-out policy?

Late departure may be accommodated based on availability; additional fees apply. Please enquire with Guest Services upon arrival.

Are there restaurants on site?

No, but many in downtown Napa just a short walk away.

What is included in the destination fee?

Resort Fee ($45/night) Inclusions:

• Complimentary daily breakfast for all guests –8am-9:30am

• Complimentary nightly wine hour – 5pm-6pm

• Complimentary bicycles

• Outdoor pool and hot tub – open sunrise to sunset daily

• Courtyard fire pit

• EV charging and complimentary parking

How far is the estate from downtown Napa and/or the vineyards?

Whether it’s local food markets, golf courses, museums, or vineyard tours, you’ll find all the best things to do in Downtown Napa which is only a short 3-minute drive or 10-minute walk away. The hotel also offers complimentary bikes for you to easily get around town. The vineyards are about a 20-40 minute drive through picturesque scenery.